Ferth

Privacy Policy

Your privacy and the security of your healthcare information is our top priority. This policy explains how we collect, use, and protect your personal information.

Last updated: August 23, 2025

Introduction

Ferth Healthcare Management ("Ferth," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our healthcare management platform and services.

We comply with applicable healthcare privacy laws, including HIPAA (Health Insurance Portability and Accountability Act), GDPR (General Data Protection Regulation), and other relevant data protection regulations in the jurisdictions where we operate.

Information We Collect

Healthcare Provider Information

Name, email address, phone number, and professional credentials
Medical license information and specialization details
Clinic or hospital information, including name and address
Professional experience and qualifications
Account preferences and settings

Patient Information (PHI - Protected Health Information)

Personal identifiers (name, date of birth, contact information)
Medical history, symptoms, and health conditions
Appointment schedules and visit records
Treatment plans and medical notes
Insurance information and billing details
Emergency contact information

Technical Information

IP address, browser type, and device information
Usage patterns and feature interactions
Log files and system performance data
Cookies and similar tracking technologies

How We Use Your Information

Primary Healthcare Purposes

Facilitate patient care and treatment coordination
Enable appointment scheduling and management
Support clinical decision-making with AI-powered insights
Generate medical reports and documentation

Platform Operations

Provide and maintain our services
Process payments and billing
Send important notifications and updates
Provide customer support and technical assistance

Improvement and Analytics

Analyze usage patterns to improve our services
Develop new features and functionality
Ensure platform security and prevent fraud
Conduct research for healthcare innovation (anonymized data only)

Data Security and Protection

Technical Safeguards

End-to-end encryption for all data transmission
AES-256 encryption for data at rest
Multi-factor authentication
Regular security audits and penetration testing
Secure cloud infrastructure with 99.9% uptime

Administrative Safeguards

Role-based access controls
Regular staff training on privacy practices
Incident response procedures
Business Associate Agreements (BAAs)
Compliance monitoring and reporting

Information Sharing and Disclosure

We DO share information when:

You provide explicit consent
Required by law or legal process
Necessary for treatment, payment, or healthcare operations
To prevent serious harm to health or safety
With our trusted service providers under strict confidentiality agreements

We DO NOT:

Sell your personal or health information to third parties
Use your information for marketing without consent
Share identifiable information for research purposes
Disclose information to unauthorized parties

Your Privacy Rights

Access and Portability

Request copies of your information and transfer it to another provider

Correction

Request corrections to inaccurate or incomplete information

Restriction

Request limits on how we use or disclose your information

Deletion

Request deletion of your information (subject to legal requirements)

Objection

Object to certain uses of your information

Notification

Be notified of any data breaches that may affect you

International Data Transfers

Ferth operates globally and may transfer your information to countries other than your own. We ensure that all international transfers comply with applicable data protection laws and implement appropriate safeguards, including:

Standard Contractual Clauses approved by relevant authorities
Adequacy decisions by data protection authorities
Certification schemes and codes of conduct
Additional security measures for sensitive health information

Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Healthcare information may be retained for longer periods to comply with medical record retention requirements.

Account Information: Retained while your account is active

Medical Records: Retained per applicable healthcare regulations (typically 7-10 years)

Technical Logs: Retained for 12 months for security purposes

Children's Privacy

Ferth is designed for use by healthcare professionals and adult patients. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where required by law, by sending you a direct notification.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

info@ferth.in

Phone

+91 98765 43210

Address

Ferth Healthcare Management
Privacy Officer
Bangalore, Karnataka, India

Response Time: We will respond to privacy-related inquiries within 30 days. For urgent matters related to data breaches or security concerns, please call our emergency line.

This Privacy Policy is part of our commitment to protecting your privacy and maintaining the highest standards of data security in healthcare technology.

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